User experience design services.

Captivate.

User experience agency.

We’re a user experience agency. It sounds fluffy but it means we can help you design and optimise your current customer experience. This is especially relevant to software firms but can also apply to other businesses. We want to make sure people can access your services and be successful using your platform. User experience isn’t just being able to purchase, it’s everything from first impressions through to usability. 

Ease of use.

 Imagine walking into a shop and having the checkout crash when you try to pay for something you spend an hour and a half searching for. You’d probably go elsewhere and never return. The same is true for your customers too. They’ll leave and they probably won’t waste time telling you why. 

Winning customers.

Only 91% of people complain about a service and 96% of those don’t return, instead they choose to buy from someone else. We’re here to bring that number down and increase your revenue. If you’re a SaaS business or working in ecommerce, we’ll help you increase your conversions and make more money. 

Working with a UX design consultancy.

If you own an online platform or service and want to optimise if for your users, we’re here to deliver outstanding results. As a UX consulting company, we help online stores, platforms and software services make the most of the opportunity that’s right in front of them. It can be as simple as ironing out challenges in accessing your service and as complex as long term developments, complex features and platform redesigns.

As a result, you’ll have a deeper understanding of your users and how they interact with your platform, their profiles and a nicely defined target audience. You’ll implement changes highlighted by our experienced digital design experts and increase not only conversions but customer retention too. We’ll then take a deeper look at your platform to find any further issues.

A user experience agency isn’t there to tell you off, like mum after you ate a whole bag of sweets before dinner, but to guide you in the right direction based on what’s discovered in the process. All too often companies decide they have the perfect solution and the moment a user signs up for a trial, it begins to unravel. The problem is, they won’t tell you when there’s a problem, they’ll just leave. We’re here to give you the truth and reduce the chances of that happening so you can win more business.

A specialist digital marketing agency.

As well as UX consultancy, we’re also a highly experienced digital agency with a focus on content marketing. We’re communicators,  customer experience designers and experts in human behaviour. Content marketing is all about experience,  setting and meeting the  expectations of your potential customers and generating demand.

We cover a broad range of services but they fall under one big heading of ‘customer experience and marketing strategy,’ because that’s what we do. We position you for the long term and enable your business to develop by analysing user interactions, carefully targeted prospecting and a focus on customer success. The results? Happy customers, healthy pipelines, developing products and a long term partnership with a UX design agency.

We’re here to give you the truth about your service and to help you move in the right direction, acquiring more clients and building seamless customer experiences. 

Save time and money.

Identify problems before you even get to market and save yourself the loss of revenue when customers buy instead of leaving for your competition.

Build customer feedback into your digital platform and keep a close eye on the competition, their latest features and failures so you’re always one step ahead.

Growth.

Using a user experience design agency.

The whole point of UX consulting services is business growth. Our process aims to enhance your business services, ensuring it ticks the important boxes and enables you to win more clients. When you’re so invested in your design projects you can’t see as clearly as a fresh pair of eyes from another someone who doesn’t have that investment. We’re here to give you the truth, the one that your customers should tell you before they leave but don’t.

Our experts deliver user experience design services every day, sometimes we encounter 3 new companies a week with new software products to take to market. This is very familiar turf and we’re here to help you be the best you can be and build unforgettable user experiences whatever stage your business is at.

This is the full design process. If you’re a start-up developing your MVP this would usually be spaced across 12-18 months to give you time to improve designs with everything else you’re working on. Larger and more established companies will normally run this process across 6-12 months.

Our design team is ready and waiting, click the button below and save yourself a lot of time and money.

User experience designed.

Our UX testing service can start at any stage of your development as a business, it’s never too early but it can be too late. This process is best suited to any company that wants to improve customer retention and increase conversion rates. No matter what you think about your services our focus is to show you the truth and build a plan to improve to satisfy your customers. 

A leading ux design agency

Our design team comes with vast experience and qualifications up to Ph.D. level in HCI (human-computer-interaction) and cognitive sciences, from consumer psychology through to computational neuroscience. It sounds incredibly fancy but all you need to know, is that we’re well equipped to help you understand your customers and improve their experiences and interactions with your brand.

We start with 2 separate angles of discovery. The first, we spend time testing out your platform ourselves as if we’re your users. Usability testing focuses on highlighting clunks and a broad range of challenges that we find while using your platform. It ranges from simple issues logging in, through to platform stability, errors and difficulties with the user interface design.

The second stage is understanding what your market want from your services and why they might be purchasing from you or your competition instead. This can include additional features to bring you in line with your competitors and understand if your digital product serves a valuable purpose. We understand that you’ve worked hard on your products and we’re not here to undermine that, we’re here to push you in the right direction.

Outcomes: target customer personas, how you might reach them and a list of actionable improvements to your current service.

Companies sometimes turn a blind eye to the issues raised at stage 1, sometimes they’re aware of problems already but chose not to fix them and focus on new features instead. Our clients don’t, they understand the impact it can have on customer acquisition and the success of their company. In this stage of development, you’ll fix the issues we highlighted and we’ll work together to identify the features that matter most.

Outcomes: information architecture report, making sure it’s accessible to your users as and when they need it, navigation flow and a prioritised roadmap for your development team.

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Journey mapping creates user-focused and effortless digital experiences for your prospects and existing users. We make sure that each interaction serves a purpose and delivers results for your business.

Outcomes: a clearly defined, positive experience, key user personas and purposeful interactions at each step of the journey.

Wireframes are design concepts and blueprints for your service. It’s an important stage of our user experience design service and helps you bring the designs to life in a visual and prototype format. User interfaces are often overlooked, what appears to be a minor task can actually start to grate on users, waste their time and have a negative impact on their experience. A digital product has a lot to live up to these days and requires constant product development.

This is a visual design process, where we map improvements to your interface. The only way we get here is with extensive user experience, no stage can be ignored.

Outcomes: wireframe designs, user interface concepts and a plan for user feedback for further development to make the right feature and design decisions in the future.

The final stage of user experience services is bringing the service to life with solid foundations in place. This is the most exciting stage but it’s what you’ve been working towards. At this point, we’re mostly hands-off and offer check ins and development assistance where needed.

Outcomes: Fully implemented design with a feedback process in place, happier clients and increased conversions.

Take action.

Today.

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